Scheduled All OK

SAN MAINTENANCE – 17.12.10 00:00 – 00:30

Resolved At December 20, 2010 10:03

We need to restart the controller interface in the Dell EqualLogic SAN that one or more of your server(s) is connected to. There will be a 30 second period during the window listed above, when the connected storage will pause. Because of the brief period involved it should cause minimal disruption to your service.

If your service is managed, our monitoring will verify that everything comes back. If your service is self-managed, we'll need you to check this yourselves, and call us or raise a ticket if there are any issues. We'll be on-hand to help resolve any issues that occur as a result of this work.

I apologise in advance for any inconvenience caused and can assure you every effort will be made to ensure the work is non-disruptive.

The work is required to maintain long-term performance on the SAN under recommendations of Dell EqualLogic engineers.

If you have any concerns please raise a ticket as soon as possible.

Latest Update

Updated at December 17, 2010 01:40 by Melbourne Support

The final VMs on Xen/cluster 1 are restarting now. If your server has not restarted by 02:00 please raise a ticket or call our support number.

Previous Updates (2) — Show

Updated at December 17, 2010 00:57 by Melbourne Support

Unfortunately customers on UltraVM/Xen cluster 1 will be experiencing an extended outage as we've had to restart the entire cluster. We'll update once this has happened.

Customers on UltraVM/Xen cluster 2 should find that their VMs are back online; if this is not the case please raise a ticket and we'll check into this for you.

You can check which cluster your VM(s) are on, by visiting the service manager of our support centre, and clicking on the name of the VM in question.

Updated at December 17, 2010 00:20 by Melbourne Support

The SAN restart has completed; we're investigating issues with some VMs which have not come back correctly.